Returns and Exchanges

  • How do I exchange an item and rebuy without paying for shipping again?

    To exchange an item in a different size or color, start your return in our Return Portal and follow the prompts to exchange your item. This option will allow you to exchange your item for a new size and color with a return label for the old product provided by us, no extra shipping fees required....

  • How do I return or exchange an item?

    RETURN  POLICY To return an item, you must enter the order number and shipping zip code in the Return Portal and you will be guided through the process. If you're having difficulty locating your order number you may find it by logging into your Pnuma Account. We offer a 30-day from product recei...

  • How long does it take to return an item?

    RETURN  POLICY To return an item, you must enter the order number and shipping zip code in the Return Portal and you will be guided through the process. If you're having difficulty locating your order number you may find it by logging into your Pnuma Account. Once you've processed your RA throug...

  • I can't get my return or exchange to process online.

    RETURN  POLICY To return an item, you must enter the order number and shipping zip code in the Return Portal and you will be guided through the process. If you're having difficulty locating your order number you may find it by logging into your Pnuma Account. Once you've processed your RA throug...

  • I never received my return confirmation.

    RETURN  POLICY To return an item, you must enter the order number and shipping zip code in the Return Portal and you will be guided through the process. If you're having difficulty locating your order number you may find it by logging into your Pnuma Account. Once you've processed your RA throug...

  • What is your return policy?

    RETURN  POLICY To return an item, you must enter the order number and shipping zip code in the Return Portal and you will be guided through the process. If you're having difficulty locating your order number you may find it by logging into your Pnuma Account. We offer a 30-day from product recei...