Shipping Policy
We make every effort to ship out orders received prior to 12:00 pm CST the same day (not including weekends or U.S. holidays). Orders received after 12:00 pm CST will ship the following day. Any orders received on the weekends will be shipped on Monday. During peak volume periods it is possible that orders will take 2-3 days to ship. All purchases are filled and shipped in the order they’re received. Please view this map for an estimate on shipping times.
Once your order ships, you will receive a shipping confirmation email with tracking information. You may track your package by clicking the link in your email or by going directly to www.fedex.com.
If you have any questions about our shipping policies, methods, timing, and/or charges please contact our Customer Experience team.
STANDARD DOMESTIC SHIPPING
We offer both standard and two-day shipping options through FedEx. If you are shipping to a P.O. Box, we will ship your package using FedEx SmartPost.
TWO-DAY DOMESTIC SHIPPING
Two Day Shipping is available for the continental U.S. Orders placed before 10:30 am CST will ship out the same day and deliver on the second business day. Orders placed after 10:30 am will not ship out until the next business day (business days do not include weekends or U.S. Holidays).
NEXT BUSINESS DAY DOMESTIC SHIPPING
When shipping Next Business Day Shipping, orders placed before 10:30 am CST will ship out the same day and deliver on the next business day. Orders placed after 10:30 am will not ship out until the next business day (business days do not include weekends or U.S. Holidays). Delivery is not available to PO Box addresses.
Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
As these policies change and additional details become available, we will update this page.
RETURNS/EXHCANGES/CUSTOMER SUPPORT
- We strive to provide you with the highest quality gear, which is backed by our lifetime warranty. In the case that you do have an issue with your order, please submit a warranty claim via the link on our website.
- Our dedicated customer support team is always here to assist you with any questions you have regarding your shipment or our gear. Please feel free to reach out at: 800-983-1956 or cservice@pnumaoutdoors.com.